Refund policy

Refund Policy

Effective Date: July 11, 2026

At Axon STL, we strive to provide high-quality digital products and excellent customer service. Because all of our products are delivered digitally and become available immediately after purchase, our refund policy is designed to protect both our customers and our intellectual property.

Eligibility for Refunds

Refund requests may be considered only if all of the following conditions are met:

The purchased files have not been downloaded or accessed.
The refund request is submitted within 5 calendar days of the original purchase.
The order is eligible for cancellation under applicable consumer protection laws.

Non-Refundable Purchases

Refunds cannot be issued in the following situations:

The digital files have been downloaded, accessed, or delivered.
More than 5 days have passed since the purchase date.
The product was purchased by mistake after successful delivery.
You no longer need the product or purchased the wrong item.
The product description accurately matches the purchased product.

Due to the nature of digital products, all eligible downloads are considered final once access has been granted.

How to Request a Refund

To request a refund, please contact our support team by email with the subject line:

Refund Request – [Your Order Number]

Please include the following information:

Your order number
The email address used for the purchase
The reason for your refund request
Any supporting information that may help us review your request

Email: support@axonstl.com

Our team will review your request and respond as quickly as possible.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method within 3 business days.

Processing times may vary depending on your payment provider or financial institution.

You will receive an email confirmation once your refund has been processed.

Digital Downloads

Because Axon STL sells downloadable digital products, all sales become final once the purchased files have been accessed or downloaded.

This policy helps protect our digital content, intellectual property, and licensed designs from unauthorized use, copying, or distribution.

Need Assistance?

Customer satisfaction is important to us.

If you have any questions regarding your purchase or this Refund Policy, please contact our support team.

Email: support@axonstl.com

Changes to This Refund Policy

Axon STL reserves the right to modify or update this Refund Policy at any time.

Any changes will become effective immediately upon publication on our website. We encourage customers to review this page periodically for the latest version.

Acceptance of This Policy

By purchasing any digital product from Axon STL, you acknowledge that you have read, understood, and agreed to this Refund Policy before completing your purchase.